Battery Related Issues

Is your battery dead or do you have another battery related issue? This article will go over everything you need to know!

First, lets go over what to do if your device is not powering on.

1. If you just received your package and your device operates off of a AAA battery, please make sure to remove the clear plastic wrapping from the battery. This is sometimes overlooked and confused with a dead battery.

2. Ensure the battery is inserted fully and against the correct polarities. We have had many emails and calls where the battery was just not seated properly in the battery compartment.

3. Try replacing the battery! It's possible the battery that came with the unit may have been low upon arrival. This is unlikely but still a possibility, try inserting a brand new battery to see if it fixes the issue!

4. After checking all of the above, try powering on your device. If you're still unable to power on your device, the battery/device is most likely defective and will need to be replaced. Please provide us with your Order and Shipping information along with a brief description of the issue and will replace this for you if it is within warranty!