Without Power

Is your device completely dead even after recharging or replacing the battery?

Here's what to check for in this situation:

1. If you just received your package and your device operates off of a AAA battery, please make sure to remove the clear plastic wrapping from the battery. This is sometimes overlooked and confused with a dead battery.

2. Ensure the battery is inserted fully and against the correct polarities. We have had many emails and calls where the battery was just not seated properly in the battery compartment.

3. Try replacing the battery! It's possible the battery that came with the unit may have been low upon arrival. This is unlikely but still a possibility, try inserting a brand new battery to see if it fixes the issue!

4. Fully charge your device (if you have a rechargeable device)! Our devices do arrive with a charge but it is recommended to fully charge your device before using it. The majority of our devices will have a battery indicator. There should either be a solid red light or flashing red light while charging. This light will turn off completely when fully charged.

5. Try a different outlet or charging cable to see if this is the issue.

6. After checking all of the above, try powering on your device. If you're still unable to power on your device, the battery/device is most likely defective and will need to be replaced. Please provide us with your Order ID number and full shipping address along and we will replace this for you if it is within warranty.