Firmware Update Failed

If your device has a firmware update and you are receiving a "Firmware Update Failed" message. Please make sure your phone has more than 50% battery life (or is plugged into a charger) and you are connected to Wi-Fi.

If you made sure to do this and are still receiving this error message, please provide us with your phone make and model and its software version and we will have our engineers look further into this for you.