Probe Not Recognized By Booster

If you can see your phone is connected to the booster but no data comes from the probe, this may be due to a dead or a disconnected probe.

Here's what to do:

Check to see if the charging ports on both the TempSpike probe and booster are cleaned properly and have a solid connection. You may need a toothpick or old toothbrush to clean out these charging contacts. This can prevent the probes from charging and cause connection issues.

Also, the charging contact on the top of the booster could be oxidized somewhat which could prevent the probes from charging, do you mind trying to polish the boosters charging contact with either sandpaper, wool cloth or a rough sponge to see if it fixes this?

After cleaning both the probe and booster contacts, we may need to reset the booster completely and then re-pair the probes.

To do so:

1. Make sure the probes have been charging for at least an hour to give them some battery life.
2. Remove the probes from the booster, then press and hold down the S button on the booster for 10 seconds until a beep is heard, this will reset the booster.
3. With the probes still removed from the booster, press and hold down the S button on the booster for 3-4 seconds, this will re-pair the probes to the booster.