[Workflow] Labeling Tickets

Question = All inquiries except post-sale inquiries

Problem = All post-sale inquiries

Examples: 

"Would the TP18 work for measuring candy syrup temperature?"

"It says on my Amazon account that my dog training collar was delivered but I didn't receive it"

"My TP60 keeps flipping channels!"

"My TP07 wouldn't pair."

 "I'll call you back with my order number so you could send a new probe"