TempSpike Pairing / Other Issues

Having trouble pairing your TempSpike or experiencing other issues with the device? This article will provide you with everything you need to know! (for android users, scroll down for more helpful tips)

For other issues that don't have to do with pairing, scroll to bottom.

Lets go over the Bluetooth Connections. There is actually two Bluetooth connections in our TempSpike.

1. The connection between the probe and the booster. This connection is pre-paired in the factory and you usually won’t need to pair it unless you get a new replacement probe or the connection is lost for some reason.

2. The connection between the booster and the smartphone APP. This connection is done by taking the probe out of the booster and pressing "Add Device" in the APP.

There could be 3 possible reasons that are causing issues with pairing.

1. Make sure the probe and the booster are fully charged

2. The probe must be taken out of the booster when trying to pair the TempSpike to your Mobile APP. If the probe is still placed in the booster, the cellphone won’t be able to find the TempSpike and pair it.

3. Re-pair the TempSpike Probe to the booster. In the event the probe and booster unpair from each other, you will not be able to pair the device to your APP. To re-pair, remove the probe from the booster and hold the S button down for 3 seconds on the booster. You will see the Bluetooth indicator light flash green indicating they are paired successfully. 

After successfully pairing the probe to the booster, you should then be able to tap "Add Device" on your app and pair them successfully.

If all of the above is unsuccessful or if you're experiencing a different issue, please provide us with your phone make/model and software version so we can provide this information to our engineers to check if there are any compatibility issues which will be resolved in a software update.

Android Users

Please make sure when you first try and pair the TempSpike to your mobile app that you accept all the permission prompts and have GPS / Location enabled.

If you've made sure your Bluetooth, GPS, Location and all other permission prompts are all enabled and are still unsuccessful in pairing, please try clearing the App Data. 

To clear App Data, go to Settings in your phone > Apps > TempSpike > Storage > Clear App Data.

If all of the above is unsuccessful or if you're experiencing a different issue, please provide us with your phone make/model and software version so we can provide this information to our engineers to check if there are any compatibility issues which will be resolved in a software update.

Other Issues

Ambient Temperature not reading accurately?

The ambient sensor is embedded near the top of the ceramic handle of the probe. There are two reasons that could cause the ambient temperature to appear defective:

1. It takes a longer time for the heat to go through the ceramic handle to reach the ambient sensor.

2. The probe is inserted into the meat which normally is at low temperature. So the cold tip end of the probe will convey cold temperature to the ambient sensor through the stainless steel probe which will drag down the ambient sensors reading.

However, when you do low-and-slow cooking, this issue won’t bother you as the ambient sensor will give an accurate reading when the cooking time gets longer.

Internal Temperature not reading accurately?

If you suspect the internal temperature to be inaccurate, we recommend doing both a room temperature test and boiling water test as these are the most accurate ways to test the accuracy. If the TempSpike is not within its specified tolerance range (+/- 1.8 degrees F) after doing these test, please let us know so we can look further into this and replace your device if necessary.