TempPro BBQ Bluetooth Cooking Thermometer Pairing / Connection Issues

Having connection issues or pairing your phone to the TempPro BBQ App or experiencing other issues? 

This article will go over everything you need to know!

Let's start with iOS Users.

1. Make sure your app is fully up to date.
2. Make sure your Bluetooth is turned on and you accept all the permission prompts after downloading the app.
3. Make sure your device is in range of your phone.
4. You can only connect 1 phone to the app, so if you have recently paired another phone to your device, this could be causing interference. Please unpair/remove the other device from your BBQ Thermometer.
5. Please try removing your device from the app, to do so:

- Open up the TempPro BBQ app.
- Go to Settings.
- Go to Device and click on the trashcan symbol. 
- Go on and Unpair. 
- You will get a few permission prompts. You will have to accept the bluetooth and location ones at least. 
- Tap the "Start Pairing" button. 

If all of this is unsuccessful, please provide us with your phone make/model and software version and we will forward this information to our software engineers and your issue will be resolved in a future app update.

Android Users

To pair your device with your android mobile, make sure that:

• Bluetooth is turned on.
• GPS/Location is turned on.
• Device is not in Battery Saver mode. 
• App is fully up to date.
• Within range of your device.
• Only 1 phone can be paired to the device. Please unpair any other devices.

Making these changes should fix most pairing issues with Android devices.

If you're still unable to pair. Please try the following:

1. Go to your device Settings.
2. Go to Battery.
3. Look for the Battery Optimization option.
4. Select All apps.
5. Find TempPro BBQ.
6. Select Do Not Optimize.
    

If you've made sure your Bluetooth, GPS, Location and all other permission prompts are all enabled and are still unsuccessful in pairing, please try clearing the App Data. 

To clear App Data, go to Settings in your phone > Apps > TempPro BBQ> Storage > Clear App Data

If all of this is unsuccessful, please provide us with your phone make/model and software version and we will forward this information to our software engineers and your issue will be resolved in a future app update.